Privacy & Security

Hibagee Privacy Policy — Your Data Is Safe With Us

Last Updated: 1 January 2026  |  Effective Date: 1 January 2026

Your personal information is of the utmost importance to Hibagee. This Privacy Policy explains what data we collect, how we use it, and how we keep it secure.

Encrypted Security

All your data is protected with SSL/TLS encryption and is never sold to third parties.

Your Controls

You may request to view, update, or delete your information at any time.

Minimal Collection

Hibagee only collects the information that is necessary — nothing more.

Summary: Hibagee does not sell your personal information to third parties. Your data is used solely to provide services, ensure security, and meet legal obligations.

Section 01

Introduction & Applicability

This Privacy Policy applies to all users of the Hibagee platform (website and mobile app). By creating an account or using the platform, you automatically agree to this Privacy Policy.

Hibagee respects your privacy and follows the highest standards of technology and policy to protect your data. This policy clearly outlines what information is collected, for what purpose, and how long it is retained.

  • This policy applies to all Hibagee services, promotions, and communications.
  • Third-party links and services are governed by their own privacy policies.
  • You will be notified at your registered email address of any changes to this policy.
Section 02

What Information We Collect

Hibagee collects two types of data — information you provide directly, and information collected automatically when you use the platform.

Data Type Example Method of Collection
Identity Information Name, date of birth, NID number Registration Form
Contact Information Mobile Number, Email, Address Registration & Profile
Financial Information Payment Methods, Transaction History Deposit/Withdrawal
Usage Data Betting history, login timestamps Automatic
Device Information IP address, browser, operating system Automatic

For KYC verification: A copy of your National ID or passport may be requested. These documents are used solely for age and identity verification and are stored on secure, encrypted servers.

Section 03

How Your Information Is Used

Hibagee uses your data only for specific, legitimate purposes. There is a clear reason behind every use, and your data is never used beyond what is necessary.

  • Account Management: For registration, login, and profile updates.
  • Identity Verification: To complete the KYC process and prevent fraud.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To help resolve your issues quickly and efficiently.
  • Security: To prevent account hacking and unauthorized access.
  • Legal Compliance: To meet the requirements of government and regulatory authorities.
  • Service Improvement: For analytics to improve your platform experience.
  • Responsible Gaming: To detect unusual betting patterns and provide appropriate support.

Marketing communications: Hibagee may send promotional emails or SMS messages. You can opt out at any time — every message includes an unsubscribe option.

Section 04

Data Sharing & Third Parties

Hibagee never sells your personal information. However, in certain circumstances, limited data may be shared with trusted third parties.

  • Payment Providers: For payment gateways such as bKash, Nagad, and Rocket to process transactions.
  • Technology Partners: Hosting and security service providers — all bound by NDA.
  • Law Enforcement: Upon a court order or valid legal request.
  • Fraud Prevention: With industry-level fraud detection services.

Our Commitment: All third parties we share data with operate under strict confidentiality agreements. Your data is shared with them only for specific, defined purposes.

Section 05

Cookies & Tracking Technologies

The Hibagee website and app use cookies and similar technologies. Cookies are small files stored in your browser that help improve the platform's functionality.

Cookie Type Purpose Duration
Essential Cookies Login sessions & security Deleted at end of session
Functional Cookies Saving language & preferences 1 Year
Analytics Cookies Usage Statistics 6 Months
Marketing Cookies Relevant Advertising 3 Months

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Section 06

Data Security Measures

Hibagee uses industry-standard technologies and processes to protect your data. Our security infrastructure is regularly audited and updated.

SSL/TLS Encryption

All data transfers are secured with 256-bit SSL encryption.

Secure Servers

Firewalls and intrusion detection systems are used to protect stored data.

Two-Factor Authentication

Two-Factor Authentication (2FA) is available for your account.

Access Controls

Only authorized personnel have access to data on a need-to-know basis.

In the event of a data breach: In the event of a security breach, Hibagee will notify affected users within 72 hours and take immediate protective measures.

Section 07

Your Privacy Rights

As a Hibagee member, you have several important rights over your personal data. To exercise these rights, contact us at support@hibagee.bet.

Right to Access

You can find out exactly what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

Under certain conditions, you may request that your data be deleted.

Right to Restrict Processing

Request to restrict the processing of your data in specific circumstances.

Right to Data Portability

You can receive your data in a portable format.

Right to Lodge a Complaint

You have the right to file a data protection complaint.

Section 08

Data Retention Period

Hibagee does not retain your data indefinitely. Specific retention periods are defined based on the type of information.

  • Account Information: For the duration of your active account and 5 years after closure.
  • Transaction Records: 7 years, as required by law.
  • KYC Documents: 5 years after verification.
  • Login & activity logs: 1 year.
  • Support Conversations: 3 Years.
  • Cookie Data: Varies by cookie type (3 months to 1 year).

Once the retention period expires, data is securely deleted or anonymized.

Section 09

Minor Protection

Hibagee is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected, we will delete it immediately and suspend the associated account.

If you believe a minor has accidentally created an account, please contact support@hibagee.bet as a parent or guardian. We will take action within 24 hours.

Section 10

Policy Updates & Communications

Hibagee may update this Privacy Policy from time to time. For significant changes, you will be notified by email or through a platform notification at least 14 days in advance.

For any privacy-related questions, requests, or complaints:

  • Email: support@hibagee.bet
  • Live Chat: Platform live chat support, available 24/7
  • Response Time: Within 72 Hours

Hibagee is committed to protecting your privacy rights. If you have any questions or concerns, reach out to us directly — we're always happy to help.

Your Data is Safe — Get Started Now

Your privacy is protected at Hibagee. Create your account with confidence and enjoy the best betting experience in Bangladesh.

18+ | Play Responsibly | Responsible Gaming Policy

বাংলা